Thank you for shopping with Derek Out Door! We strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Certain items, such as personalized or custom products, are not eligible for return.

2. Initiating a Return

• To initiate a return, please contact our customer service team at [email protected] 
• Provide your order number and a brief description of the reason for the return.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50 to ensure the return is received.

4. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your bank or card issuer.

5. Exchanges

• If you wish to exchange an item for a different size or color, please initiate a return and place a new order for the desired item.

6. Contact Us

• If you have any questions about your return or our policy, please contact us at [email protected]